Refunds and payment problems
This page explains when you can ask for a refund and how to contact us. Your statutory rights are not affected.
You have a statutory 14-day cancellation right from the date of purchase. Because LaunchLemur is digital content accessed immediately, you consent to immediate access at checkout and the cancellation right ends once you first access the workspace. Duplicate payments, unauthorised payments and faulty or unavailable access are always reviewed and refunded where appropriate. Your statutory rights are not affected.
How to request help
Contact launchlemur@proton.me with the account or checkout email, payment date, amount and a short description. Never send a password, full card number or bank statement.
What we will review
We will review duplicate payments, unauthorised-payment reports, faulty or unavailable access, and any request under this policy. A successful refund is normally returned to the original payment method; the time to appear depends on the payment provider and bank.
Access after a full refund
Where a full refund is made, connected product access may be removed. This will not remove rights that cannot legally be excluded.
Complaints
If you remain dissatisfied, reply to the support conversation with “Complaint” in the subject and explain what outcome you are seeking. Any alternative dispute-resolution route will only be described if LaunchLemur genuinely belongs to one.